Shipping Policy

At Trick Bill’s BBQ, we’re a small-batch business that serves our City Market customers each week while also shipping orders across country. To keep every order fresh, accurate, and packed with care, we ship online orders on designated shipping days.

Our Shipping Days:

Online orders are normally shipped on Tuesdays and Fridays.

Orders placed before shipping an upcoming shipping day will be prepared for the next available shipment whenever possible. Orders placed after that week’s cutoff may move to the following shipping day.

For example:

  • Orders placed over the weekend or on Monday will generally ship Tuesday.

  • Orders placed Tuesday through Thursday will generally ship Friday.

  • Orders placed late Thursday, Friday or during the weekend may ship the following Tuesday.

Market Weekends:

Because Trick Bill’s BBQ is also an active City Market vendor, our weekend market operations are fulfilled first. During especially busy market weekends, holidays, product launches, or seasonal releases, an online order may move to the next scheduled shipping day.

Shipping Time vs Delivery Time:

Our Tuesday and Friday schedule refers to when your order leaves Trick Bill’s BBQ. Carrier delivery time begins after your package has been shipped. Once your order ships, you’ll receive tracking information so you can follow it on the way to your door.

Small batch means worth the wait. Many of our products are prepared, bottled, packaged, and fulfilled in small batches. We appreciate your patience while we make sure your order receives the same attention we give our market customers.

Questions about your order? Contact Trick Bill’s BBQ and we’ll be happy to help

Return Policy

We want you to be completely satisfied with your Trick Bill's BBQ purchase. If you're not, we offer a hassle-free return policy.

Unopened Packages:

  • Return to Sender: If you receive an unopened package and decide to return it, simply write "Return to Sender" on the package and drop it off at your local post office.

  • Timeframe: Returns must be initiated within 30 days of the purchase date.

Opened Packages (Unopened Sauce):

  • Return to Sender: If you've opened the outer packaging but the sauce bottle remains unopened, you can return it to us.

  • Packaging: Please repackage the unopened sauce securely.

  • Shipping: Consult your local post office for assistance in selecting a suitable "flat-rate" packaging option.

  • Timeframe: Returns must be initiated within 30 days of the purchase date.

Important Notes:

  • Refunds: Once we receive your returned item, we will process a refund to your original payment method.

  • Shipping Costs: Customers are responsible for return shipping costs.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund.  

Contact Us:

For any questions or concerns regarding our return policy, please contact our customer support team at exquisitecuisinekc@gmail.com.  

We appreciate your business and hope you enjoy our products!